How to check my Rocket Mortgage account balance?

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Understanding Your Rocket Mortgage Account

Before diving into the process of checking your account balance, it's crucial to understand what your Rocket Mortgage account entails. Your account allows you to manage your mortgage details, check balances, make payments, and access important information about your loan. Your Rocket Mortgage account contains details about your current balance, payment history, and other figures that can assist you in managing your finances effectively.

Checking Your Rocket Mortgage Balance Online

1. Visit the Rocket Mortgage website. 2. Click on the 'Login' button located at the top right corner of the homepage. 3. Enter your username and password, then click 'Sign In.' If you haven't registered, click on 'Register' to create an account. 4. Once logged in, navigate to the 'Accounts' section. Here you will find an overview of your mortgage account. 5. Look for the 'Account Balance' section. This will give you a clear view of the current amount you owe.

Using the Rocket Mortgage Mobile App

1. Download the Rocket Mortgage app from the App Store (iOS) or Google Play Store (Android). 2. Open the app and log in with your credentials. If you’re a new user, select 'Create Account' to register. 3. On the home screen of the app, you will see your account summary. Select 'Account Balance' to view the current amount due on your mortgage. 4. The app also offers options for making payments directly from your mobile device.

Contacting Customer Service

If you prefer to speak to someone directly or encounter issues accessing your account online or via the app, you can contact Rocket Mortgage customer service. 1. Call the Rocket Mortgage customer service number: 1-800-548-1237. 2. When prompted, select the option for mortgage inquiries. 3. Provide your details to the representative, and they will assist you in checking your account balance. 4. Make sure to have your loan number and personal information handy for security verification.

Potential Issues and Troubleshooting

While checking your balance is generally straightforward, you may encounter some issues, such as forgotten passwords or technical difficulties with the website or app. 1. If you forget your password, use the 'Forgot Password?' link on the login page to reset it. 2. For ongoing technical problems, ensure your app is updated to the latest version or try clearing the cache of your browser. 3. If you continue to have issues, contacting customer service is the best option.