How to contact Rocket Mortgage during business hours?

You may like

How to apply for a mortgage with Rocket Mortgage during their business hours?

This article provides a comprehensive guide on how to successfully apply for a mortgage through Rocket Mortgage, particularly focusing on their business hours and the process involved in the application.

What are the holiday hours for Rocket Mortgage?

This article covers the holiday hours for Rocket Mortgage, providing detailed information on when their services are open and closed during the holiday season. It's essential for customers to know the availability of customer support and other important services.

Are Rocket Mortgage hours the same on weekends?

This article explores the operating hours of Rocket Mortgage during weekends and provides detailed information on customer service availability and related services.

Understanding Rocket Mortgage's Business Hours

Rocket Mortgage operates during standard business hours, which are typically from 8:00 AM to 10:00 PM Eastern Time, Monday through Friday. On Saturdays, the hours are usually shorter, from 9:00 AM to 7:00 PM Eastern Time. It is essential to note that Rocket Mortgage is closed on Sundays and certain holidays.

Contact Options Available

Rocket Mortgage offers multiple ways to get in touch, including phone calls, online chat, email support, and social media. Each method has its advantages, and the best option may depend on your situation and preferences.

Contacting Rocket Mortgage by Phone

To reach Rocket Mortgage's customer service team by phone, you can call their main customer support number. The number is 1-800-771-0300. When calling, be prepared to provide your loan number and other personal information to help expedite the process. For specific inquiries, visit their website for a list of direct numbers based on the type of assistance needed.

Using Online Chat for Instant Support

Rocket Mortgage provides an online chat service accessible through their website. This option allows you to chat in real-time with a customer service representative. To use this feature, navigate to the Rocket Mortgage website during business hours and look for the chat icon in the bottom corner of the page. Online chat can be particularly beneficial for quick questions or immediate assistance.

Email Support for Detailed Inquiries

If you prefer to communicate via email, Rocket Mortgage allows you to send inquiries through their support email. Prepare a clear and detailed message, including your contact information and loan number, if applicable. Expect a response within a few business days, as email support may take longer than other contact methods.

Reaching Out via Social Media

Rocket Mortgage is active on various social media platforms, including Twitter and Facebook. You can reach out with questions or concerns through direct messages. Engaging via social media can be a quick way to receive updates or information, though responses may vary in timing.

FAQs About Contacting Rocket Mortgage

Customers often have common questions about contacting Rocket Mortgage, such as how to check the status of an application or what to prepare before a call. For loan status inquiries, have your loan number ready, and for new applications, details like your income, credit score, and home details are beneficial. Visit Rocket Mortgage's FAQ section on their website for more common questions.