How to find my mortgage statement on the Rocket Mortgage website?

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Understanding Mortgage Statements

A mortgage statement is a regular summary of your mortgage account and is issued by the mortgage lender. It generally includes essential details such as your outstanding balance, interest rate, payment history, and any fees or penalties. Mortgage statements are critical for homeowners as they provide insights into payment statuses and help in verifying the amounts due.

Accessing the Rocket Mortgage Website

To start, visit the Rocket Mortgage website by entering their URL into your preferred web browser. For best results, ensure that you are accessing the site from a secure and stable internet connection.

Logging Into Your Account

Locate the 'Sign In' button typically found at the top right corner of the home page. Click on it to reach the login screen where you will need to input your email address and password associated with your Rocket Mortgage account. If you have forgotten your password, select the 'Forgot Password' link to reset it.

Navigating to Your Mortgage Statements

Once logged in, navigate to the 'Accounts' section or your dashboard, where your mortgage account should be visible. Look for a tab or section labeled 'Mortgage Statements' or 'Payment History.' This may vary depending on site updates, but it is usually in proximity to your account summary.

Viewing and Downloading Your Statement

Click on the 'Mortgage Statements' section to view the available statements. You will often see an option to view your statements in PDF format. Click the designated link to access your most recent statement. For downloading, select the download button usually indicated by a downward arrow or 'Download PDF' link. Save it to your device for your records.

Understanding Your Mortgage Statement

Once you have accessed your mortgage statement, take time to understand the various sections. Check for the principal balance, interest rates, and any fees included. If something appears incorrect or unclear, consider reaching out to customer service for clarification.

Troubleshooting Common Issues

If you encounter issues accessing your statements, ensure your internet connection is stable and that you are using the correct login credentials. Should technical difficulties persist, clearing your browser cache or trying a different web browser may resolve most issues. For persistent problems, consider contacting Rocket Mortgage customer service via their website or phone.

Contacting Customer Service

If you need help beyond what is mentioned, Rocket Mortgage offers various customer service channels. Visit their 'Contact Us' page to find options like live chat, email, or phone support. Always have your account information at hand to expedite the support process.