How to manage my account in Rocket Mortgage app?

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Creating Your Account

To start using the Rocket Mortgage app, you first need to create an account. Open the app and select the 'Create Account' option. You will be prompted to provide personal information, such as your name, email address, and phone number. After entering your details, you'll receive a verification email. Click the link in the email to verify your account. Once your email is verified, you can log into the app using your credentials.

Logging into the App

After creating your account, open the Rocket Mortgage app and enter your registered email and password. If you forget your password, use the 'Forgot Password?' link to reset it using the email linked to your account. Ensure that you enable any biometric login options, such as fingerprint scanning or facial recognition, if available, for faster access.

Navigating the Dashboard

Upon logging in, you'll be greeted by the app's dashboard, which displays your mortgage details, payment due dates, and account balance. Familiarize yourself with the layout; the dashboard is designed to provide a snapshot of your financial status at a glance. Use the menus at the bottom of the screen to access different features like making a payment, viewing statements, and accessing customer support.

Making Payments

To make a payment, select the 'Payments' section from the dashboard. Enter the amount you wish to pay, choose your payment method (bank account or credit card), and confirm the transaction. You can also set up automatic payments by selecting the option for recurring payments to ensure you never miss a due date.

Updating Personal Information

To keep your account secure and up-to-date, regularly check and edit your personal information. Navigate to the 'Profile' section of the app where you can update details such as your address, phone number, and email. After editing, ensure you save your changes to maintain the accuracy of your account information.

Accessing Account Statements

For a record of your transactions and payments, go to the 'Statements' section in the app. You can view, download, or print your monthly statements as needed. This feature enables you to keep track of your payment history and helps in budgeting.

Setting Up Alerts and Notifications

Stay informed by setting up alerts for payment due dates, transaction confirmations, and account updates. Go to the 'Settings' section and select 'Notifications' to customize your preferences. Choosing to receive alerts via email or push notifications can help you manage your mortgage more effectively.

Contacting Customer Support

If you encounter issues or have questions, reach out to customer support through the app. Navigate to the 'Support' section and choose between chat, email, or phone options. Having your account information handy will help expedite the support process.