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Understanding the Rocket Mortgage App
Rocket Mortgage is a digital mortgage platform that allows users to apply for and manage their mortgage applications entirely online. The app provides a user-friendly interface, enabling homeowners and buyers to complete their mortgage processes smoothly. Using the app, you can upload important documents like tax returns, pay stubs, and bank statements needed for your mortgage application.
Preparing Your Documents for Upload
Before you upload your documents in the Rocket Mortgage app, it's essential to prepare them properly to avoid any issues. Make sure your documents are clear and legible. If you're scanning documents, ensure that the scans are not blurry and that all text is readable. Common documents you may need to upload include: - Government-issued ID - Social Security number verification - Recent pay stubs - Tax returns from the last two years - Bank statements from the last two months
How to Upload Documents in the Rocket Mortgage App
Follow these step-by-step instructions to upload your documents: 1. Open the Rocket Mortgage app on your mobile device. 2. Log in to your account using your credentials. 3. Navigate to the 'Upload Documents' section, which is typically found in the application dashboard. 4. Click on the 'Add Documents' button to start the upload process. 5. Select the type of document you want to upload from the provided list. 6. Choose the file from your device. You can upload documents from your camera, photo library, or file storage. 7. After selecting the document, make sure to review it for clarity and legibility. 8. Once verified, confirm the upload by clicking the 'Upload' button. 9. Wait for the confirmation message indicating that your document has been successfully uploaded.
Troubleshooting Common Upload Issues
Sometimes, users may encounter issues while uploading documents. Here are some common problems and their solutions: 1. **Upload Failed**: If your upload fails, check your internet connection. Ensure that you have a stable connection before trying again. 2. **File Format Not Supported**: The Rocket Mortgage app only supports certain file formats such as PDF, JPEG, or PNG. Make sure your document is in the correct format. 3. **File Size Limit Exceeded**: Each document upload may have a size limit (typically 10 MB). If your file is too large, try compressing it or reducing its resolution. 4. **Legibility Issues**: If the app determines that your document is not clear enough, retake the photo or scan to ensure its readability.
Verifying Document Uploads
Once you've uploaded your documents, it's essential to verify that they've been received and processed correctly. You can check the status of your uploads in the 'Document Status' section of the app. If any issues arise, the app will notify you with specific explanations on what needs to be corrected. You can also contact customer support through the app for assistance.
Additional Resources
Rocket Mortgage offers various resources to help users navigate the document upload process: 1. **Help Center**: Access articles and FAQs for common questions. 2. **Customer Support**: Reach out to customer support via live chat or phone for real-time assistance. 3. **Community Forum**: Engage with other users to share experiences and solutions related to document uploads.