Overview of Rocket Mortgage
Rocket Mortgage, part of Quicken Loans, is known for its user-friendly online mortgage application process and superb customer service. Founded in 1985, it has transformed the way people apply and manage their home loans, making it easier to handle mortgages from the comfort of one's home. The company operates entirely online, which allows for greater flexibility and quicker processing times.
Standard Opening Hours
Rocket Mortgage's standard operating hours are from 8:00 AM to 10:00 PM Eastern Time (ET) on weekdays. On weekends, their hours are typically limited; they are open from 9:00 AM to 7:00 PM ET on Saturdays, and closed on Sundays. These hours may vary during holidays, and it is recommended to check their official website for any changes.
How to Contact Rocket Mortgage
Customers can reach Rocket Mortgage through various channels, including phone, chat, and online support. The main customer service number is available during their business hours for direct inquiries. Additionally, their website provides resources for FAQs and self-service options that can be utilized anytime.
What to Expect During Business Hours
During business hours, customers can expect prompt assistance from mortgage professionals who are trained to guide them through the mortgage process. Services offered include loan applications, refinancing options, and inquiries about existing loans. Rocket Mortgage emphasizes customer satisfaction and aims to streamline the experience as much as possible.
Holiday Hours
Like many businesses, Rocket Mortgage observes federal holidays which can affect their hours. For example, they typically close on New Year's Day, Independence Day, and Christmas Day, among others. It is advised to verify their holiday schedule prior to reaching out.
Alternative Hours for Special Services
Rocket Mortgage sometimes offers extended hours or special services during peak times or events, such as tax season when many customers seek to refinance or obtain new loans. To stay updated on any changes to standard hours or special promotions, customers can subscribe to their newsletters or check their website frequently. This flexibility is part of their commitment to serving a wider array of client needs.